SUPPORT

Global support

Based in Switzerland, MC-monitoring is a global company supported by a strong international network of qualified partners. All our partners are experts in the field of Condition Monitoring and can provide professional local services and support.

Online support request

For all requests related to our products, the Product Claim Process (PCP) is the dedicated and centralized platform for submitting inquiries. It ensures that our Field Service Engineering team can manage and process each case efficiently and transparently.

Please use the PCP for:

• Product malfunctions or suspected malfunctions
• RMA (Return Material Authorization) requests
• Technical support or troubleshooting related to our products
• General product-related service requests or feedback

Using this single communication channel ensures that every request is properly tracked, assigned to the appropriate expert, and handled as quickly as possible. Our objective is to provide a structured, fast, and reliable support experience for all product-related matters. We also provide remote support with teamviewer.

Report a Product Security Vulnerability

Use the button below to report a suspected Product Cyber Security Vulnerability affecting our product, firmware, software, update mechanism, manager application, or product-related third-party component.